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What Business Can Learn From Church #2: Be Accountable—Especially After Conflict

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Stop to Honestly Revisit Decisions09062013-tumblr_msesjtBYDs1rbrhnko1_500

If everyone on your leadership team has an equal voice, how do you sort through conflicting opinions?

First, know that “equal voice” is as rare in teams as it is problematic. It’s likely some team members have a more equal voice—a voice that carries more authority (like the boss, for instance. Or the one who signs the bi-weekly pay stub). And, sadly, team-members willing to scream and throw a fit will often get their way through intimidation and/or sheer annoyance.

In this space between work, craft and carrying out community described yesterday, Seth McCoy talked about a leadership style that didn’t set the founding leader as the all-knowing, final-answer seer whose verdicts were solid gold. Instead, passionate committed leaders bellied up to give their opinions, expecting always to be heard. To continue to get full engagement from these leaders and their wide-open thoughts, team decisions must be revisited and discussed after the conflicting decisions.

Say your leadership team is conflicted on a pivotal decision. You need everyone behind the decision because you know each leader will motivate themselves and their teams based on the urgency of the task. You need them engaged. Whether your team takes formal votes on decisions or just gives a thumbs-up/thumbs-down, the mechanism that allows your leaders to respond to a decision should not be the final word. Allowing the team to revisit decisions in conversation builds trust—but those revisiting conversations must be open rather than defensive.

What business can learn from church is to build enough human to human accountability to actually, really, truly revisit group decision. To ask whether it works or not. And to offer honest assessments. And to build a solid history of honesty.

This is how any organization builds relational trust.


Image credit: gh-05-t via 2headedsnake

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Written by kirkistan

September 6, 2013 at 9:11 am

One Response

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  1. […] Be accountable—especially after conflict […]

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