conversation is an engine

A lot can happen in a conversation

Sometimes only a dumb sketch will do

with 2 comments

Show. And (perhaps) tell.

My client has a subset of curious employees who love detail. They work with detail all day, design with deep specificity and get impatient with any glossed-over, highlights-only story. They want the details and don’t weave in that marketing hooey.

These curious employees regularly talk with their customers who also want detail. One curious employee told me a story about a conversation with a customer. The customer didn’t get how this product could work—the benefits simply did not register. Then the employee showed the customer a cut-away drawing. The customer did the mental work and could instantly see the benefits of the product. The customer needed to do the work himself, and that work opened the door to the benefits.

Flatter for easier eating

Flatter for easier eating


Moral: Images can go where words fear to tread.



Dumb sketch: Kirk Livingston

Written by kirkistan

April 16, 2015 at 10:24 am

2 Responses

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  1. “Exert force” – love that! Nothing like a good old P&B sandwich.

    Sand Salt Moon

    April 16, 2015 at 4:31 pm

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