Archive for the ‘conversation’ Category
How to Talk to Yourself for Fun and Profit (DGtC#29)
How can you learn something?
It seems like teachers stand and teach. But the truth is more like teachers stand and talk. Teachers try to arrange words so students will grab an idea and monkey with it themselves. The learning is in the student, not the teacher. Same with preachers and CEOs: when they blather on endlessly, chances of some party line changing anyone’s mind diminish greatly.
Copywriters and artists and comedians and sculptors and storytellers know this. So they trim their words/images/jokes/granite/story to the bare essentials. Among those bare essentials must be something that resonates with your experience. Something among those bare essentials must ring true—otherwise you won’t listen and you’ll go back to playing Angry Birds. Those few bare essentials stand the best chance of actually engaging you to work with the idea and even try it yourself.
Successful communicators want you to talk to yourself. They want you to ask questions and to question assumptions and to wonder how your old behaviors fit your old assumptions. Working with an idea is part of processing an idea. The end result of processing an idea is a change in behavior.
But it comes back to talking to yourself. Even when talking with a friend or spouse or family member, you are also talking to yourself: testing words to see if they are true. Processing life stuff. You are even listening to and learning from what you say.
People who find a way to hold a conversation with themselves about what they see, think, hear and believe are some of the most interesting people you can run into. They are interesting because their self-talk and interior questioning boomerangs out to project a different way of looking at those things we thought were a done-deal. Their self-talk often resonates with the questions ambling about in our own minds.
Where is self-talk leading you? And with whom does your self-talk resonate?
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Image credit: Kirk Livingston
See Also: Dummy’s Guide to Conversation
Q: My friend has lost all desire and curiosity.
What can I say to bring him to life again?–Lazarus’s friend
Dear conversation is an engine
My friend has lost all desire and curiosity. What can I say to bring him to life again?
–Lazarus’s friend
Dear Lazarus’ Friend:
Your friend may be depressed. Does he look at his smartphone a lot—that could be a sign. Tell your friend to hie unto a physician for a thorough physical–because it could be physical. It could require a counselor or mental health professional.
But from a friend’s perspective, find ways to be present. Take your friend out for coffee and get him to spill the beans: what’s going on? Friendship is about talking all the way through your friend’s understanding of life just now. Touch on what he fears and what he hopes. Touch on what next steps he might. This will take time—maybe many cups of coffee over a long time. Or take a long walk together–do something that takes the pressure off talking.
Being present with your friend may look like conversation. Or it may sound like silence. But being there, whether or not words show up, that is the first point.
Start there. Because showing up may be just the glimmer your friend needs.
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Image credit: Kirk Livingston
Have That [fearful, painful, embarrassing] Conversation
It’s how humans move forward
We find all sorts of ways to not say something important.
I do this all the time: there are things I need to say to several people in my life—but I hold back, fearful of how my words might be received, questioning where the conversation will lead. Am I able to follow where this potential conversation might go? Do I even have the emotional capacity to stick with that conversation? Will I fall into weeping or fly into a rage?
I’m not talking about drive-by conversations that release a damning monologue and then run away. I’m talking about those sustained conversations with people we are close to, conversations begun with a desire to say and hear. True dialogue about something important—where our thoughts are modified by someone else’s—and something new arises.
Atul Gawande’s book Being Mortal: Medicine and What Matters in the End (Metropolitan Books, 2014) has reminded me of the need to get very specific when talking about end of life stuff—though the entire topic is crazy difficult. One simply does not know how much time anyone has left.
But it is not just death and life stuff that wants a conversation. There is life-direction stuff, talk about fears and hopes and dreams. Talk about how we understand something: what we think of faith now compared to what we thought 30 years ago.
Does that sound like a heavy conversation? It sure could be. But, in fact, we release bits and pieces of this stuff all the time. In conversation with those close to us we always find ourselves talking about these things. But sometimes those conversations need to be ramped up.
A couple years ago I wrote that it is better to have the conversation than not. More and more I think that is true. When we bring up a topic with a friend or family member or colleague, great things can happen. We can find new resolve, or new intimacy. Sometimes the talk conjures raw emotion. But on the other side is a movement forward.
What do you need to say today—and to whom?
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Image credit: Kirk Livingston
Teach Your Institution to Speak
Developing a Bias Toward Dialogue
Dogs don’t talk, but they are great communicators.
We know what they want, mostly because they want the same things at the same times every day. They’ve trained us in exactly that way: Go outside. Eat. Rub my ears.
Dogs have conditioned us well.
In the same way our corporations and organizations and institutions train us to speak in certain ways. One company I worked for required a high level of sarcasm to get through the day—it was just the way employees interacted—all the way to the top dog. Another firm with a gossipy culture built impenetrable walls of mistrust and politics between colleagues, cliques and departments—walls that interfered with work and mission. One brave boss arose from the nattering class with a zag to the well-entrenched zig: when Employee A came with a screed about Employee B, this boss would immediately summon Employee B to the office and engage their complaints together. So before Employee A went off the rails about Employee B, they had to deal with the issue together, face-to-face. This became the beginning of a solution. People stopped gossiping to the boss, for starters. But they also found new ways to talk with each other. People picked up on the message that unhinged rants about colleagues will not do—at least with this boss.
You might think that the only way to get an institution to have open, revealing, useful forward-moving conversations would be from the top down. If the big boss does dialogue, then everyone else does—so goes the thinking. But in fact, culture does not always move from the top of the pyramid to the bottom. Sometimes it starts in the middle. Sometimes it starts at the bottom.
And that is good news for the 99 percent of us without a bully pulpit.
A person who demands more of conversation will butt up against others who are not so demanding, and sparks will fly. Or not. If you cannot find a place for forward-moving conversation in your organization, chances are good you will leave to find an organization where your voice will be heard.
But there are not a lot of good reasons to put up with less than genuine conversation.
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Image credit: Kirk Livingston
Judge Not: On Moralistic Judgments
#That’sJustTooHard: Think Before Speaking
One kind of life-alienating communication is the use of moralistic judgments that imply wrongness or badness on the part of people who don’t act in harmony with our values. Such judgments are reflected in language such as, “The problem with you is that you’re too selfish.” “She’s lazy.” “Their prejudiced.” “It’s inappropriate.” Blame, insults, put-downs, labels, criticism, comparisons, and diagnoses are all forms of judgment.
–Marshall B. Rosenberg, Nonviolent Communication (Encinitas, CA: PuddleDancer Press, 2005) 16
Which is not to say we do not have values and make judgments based on our values. Of course we do. But what if held back our knee-jerk spew of moralistic judgment about someone we’ve never met? What if we first talked with them?
A conversation could show us how wrong we were—or confirm our suspicions.
But…hear first.*
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*Of course I am pointing to my own failure at this before pointing anywhere else.
Image Credit: Kirk Livingston









