Posts Tagged ‘communication’
Less Said: Focus Beats Volume
Hey, You. With the Talking Stick.
In grade school I filled pages with my scrawling, hoping Mrs. Wheeler would search out the best bits and award me the “A.”
First Grade.
It turns out that later in life most casual readers—along with editors and colleagues and bosses and clients and you and (even) me—would rather not read through my brain dump, thank you. Who’s got time to hunt for sensical bits among paragraphs of nonsense?
Sometimes students still send me lots of words even though I put a low limit on the word count. Why did they do that? I suspect it is an old habit that operates in the background. That habit is to keep writing or talking with the hope that something apropos will pop out as they think it through. It’s a holdover from those early school days.
But producing lots of words is also a thing we do with our friends in conversation. That’s how we process life: we talk through the crazy thing that happened on the way home to try to make sense of it. We discharge armies of words to describe and annotate and react, all to make meaning. Some of those words stick and our friend was kind enough to listen and tell us what we just said, so now we know what it meant too.
But when some more formal assignment pops up, less is more. Getting to the point and illustrating it so I can understand the information and the emotion you feel—that’s worth 23 pages of single-spacing, 10 pt. Times New Roman blather. That’s why we sort through our main points and prioritize them and then cut them back again. That’s why we ask what does my audience know and what do I want them to feel? That’s why I create a context they can hear.
First Job.
Last night I went to a modern dance event where at the beginning, in utter silence, the dancer slowly rotated and looked at every member of the audience—it must have taken 90 seconds. It was riveting. The space she created with that slow move wrenched every audience member from whatever hubbub they just came from. She created a space where the audience could (finally/actually/really) hear and see what this troupe would do.
We can create space and context with our words, whether spoken or written if we choose to.
Next time you have the talking stick, do everyone a favor and say only the top three things. Or even only the most critical thing. Then sit down. Even Mrs. Wheeler will give you an “A.”
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Dumb Sketches: Kirk Livingston
Is it Better to Sound Smart or to Communicate?
Please stop me before I commit an act of literature.
We had this discussion in class. A literature student was talking about how writing for social media was different than, say, literature. Popular writing—so our discussion went—is aimed at a different audience (here we picked our way around classist terms), and is not as, well, interesting, as literature. All her other classes required a compacting of ideas into sentences that grew rather long. Sentences that required a fair amount of attention. Sentences that required grappling with theologically heavy terms, or the whimsy of philosophers who felt compelled to make up words for their new ideas. Or writers who committed acts of literature in the most tortured fashion.
I maintain that writing for social media requires that we let go of jargon and the complex sentences that shout “College!” or “Graduate School!” At our best, our writing is nearly transparent: leading right into the topic without stopping to say “Look at me.” Does that mean we use dumbed down ideas and language? I’ve said no to this several times. Erasing our jargon so smart people from different disciplines can understand us is not the same as dumbing down. And, in fact, when we do the work of translating our tribe’s jargon into regular English, we are poised to find a certain elegance and cadence that sounds more human, more fresh and less like the forced and predictable tribal language.
Respecting the reader is central to this project of communication—this bridge-building activity. If you think the reader is an arse, that comes through in your word choice. If you think the reader cannot be trusted, that shows. If you think the reader is intelligent and can handle the topic in words any human would understand, your reader will know.
One irony of the discussion is that many of the writers we celebrate as having written literature were themselves seeking for the simplest way to say things. Countless writers talk about kill your darlings and omit needless words and how nearly anyone can write to confuse. But the real artist takes a meaningful notion and makes it clear to someone else. And this: we are more likely to say something memorable and possibly even elegant the farther we get from our tribe’s insider language.
Will you commit an act of communication today?
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Image credit: Kirk Livingston
Happily Ever After
Escape the orbit of your status quo stories
AnaLouise Keating names “status quo stories” as a chief culprit in reinforcing the same old binary direction choices we fall into day after day. In her book Teaching Transformation (NY: Palgrave Macmillan, 2007), she details the ways she helps students identify and reflect on all sorts of status quo stories—stories from racial identity to sexuality to our cherished pull-yourself-up-by-your- bootstraps, I-did-it-my-way tales. The stories we tell ourselves have a way of constructing the world we inhabit:
In various ways and to various degrees, we co-create the world we inhabit.
–AnaLouise Keating
These very stories serve as guiding lights for much of our lives because they signal the direction we should take. But over time the stories can also serve as a sort of tomb, if they go unexamined. Part of that has to do with the custom nature of humanity: we’re not all the same (it turns out) and so we’re not all going in the same direction. And by the way, mass-marketing is heaving its last gasps. So there is good reason to stop and examine the stories that drive us.
Under a microscope, some stories hold up and even blossom with new suggestions that point in solid directions. Others of those stories start to smell like the dead mouse under the stove: rank and yukko. For myself, when I reread Luke’s account of what Jesus actually said, it is full of life (precisely because he points at death, strangely). And then I wonder how faith-stories in the United States have wandered so far into power-hungry, money-hungry, empire-building waters.
Many faith stories from the last several decades stink to high heaven.
Once you start to identify status quo stories, you see them all over the place. And that’s a good thing, because each needs to be examined and given a green light or a red light. As I prepare for teaching writing students, I am on the lookout for new stories that will help them craft a useful writing life full of daily meaning-making.
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Image credit: Kirk Livingston
Drill or Disperse?
Teachers Know: Why stop to tell what you are doing?
Researchers just want to research. Inborn curiosity drives that desire, though other incentives likely add to curiosity. The research is the key work and the satisfaction of curiosity is its own reward.
So why would anyone stop to tell about their research? Why not just keep at it? What reward is there in stopping? And if there is financial reward for research, there is even less reason to stop and talk about it.
I’m working on a few thought pieces with a client: small, pointed communication tools that paint a picture of a particular bit of knowledge they are expanding. These smart people have a particular niche and they want to let others know so they can move faster into collaboration with their customers and partners. But the people with the detailed smarts don’t want to stop to communicate because they are busy inventing and satisfying their curiosity. Plus, they are likely paid to invent, not to talk about their inventing.
In a smaller, less acute way, I feel the inventor’s pain. Writing ListenTalk opened new ground for me and answered questions I did not know enough to ask, even as it unearthed entirely new categories of questions. I’m not alone in this: writer friends and artist friends (and wood-working friends and welding friends and mechanic friends) just want to push forward with their projects. Why talk about it when you can do it? You may face this dilemma too: you don’t want to explain what you are doing. You just want to keep at it.
I get that.
But do we push forward in a slightly new way as we stop to tell others? I wonder. Teachers and professors understand this—especially those teachers and professors who are also practitioners of their art and craft. In stopping to explain, we suddenly realize some brand new thing. We realize something we would never have come up with on our own, sitting at our keyboard/bench/laboratory. It’s the interaction with another that stimulates that.
John Stepper gets this in his notion of Working Out Loud. Social media offers an opportunity for this. It turns out that customers and communities and friends and colleagues and collaborators—even academics—respond to sharing of insights.
What would happen today if you shared an insight or two with someone tuned in to that question? Not present. Not monologue. Not preach–just share it.
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Image & Dumb Sketch credit: Kirk Livingston
WWSD: What Would Steve Do?
Are we all reading too much into that turtleneck & wireframe costume?
It’s the glance into the camera that does it for me.
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Via Adfreak
Cottonwood and Woolgathering
Many small impressions add to something—or not.
Cottonwood is everywhere this time of year in Minnesota. When driving at night, it looks like a snowstorm—light reflects off the airborne wooly-white so you ask yourself “What season is this?” Cottonwood catkins collect in inconvenient places (Example A). With all these loose seeds flying about, it’s a wonder Cottonwood trees are not sprouting from every bit of available soil.
Example A.
June cottonwood blizzards remind me of the collection of loose fears and wonderments that have been rolling through my brain lately. Little silences and absences that mean nothing until they gather into a solid-seeming impression. My friend whose cancer is in remission but whom I have not heard from for a long time. Couples I have not talked to together for many months. The out of work friend (s)—what are they doing and why have I not asked them?
As I combat cottonwood seeds today, I think I’ll see how my friend is doing.
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Image credit: Kirk Livingston
Praise an Adult: “You’re a good eater and sleeper.”
And that’s saying something.
According to Mrs. Kirkistan, these are two of my (many?) positive traits:
You’re a good sleeper and a good eater.
She is right: I am. Both.
That’s the kind of stuff we say about an infant, in which case it is high praise indeed: getting that little human to sleep and eat bodes well for future growth. It’s some of the first stuff we can say with any authority about a newborn.
But we struggle to praise an adult.
If we look at those same qualities on the other end of the lifespan, “good sleeper” remains a positive. Older folks have a hard time sleeping (it turns out all sorts and ages of people have a hard time sleeping). What constitutes a “good eater” changes through the years as well. Moving from a voracious eater to a judicious eater seems an especially praiseworthy approach that can span the years.
Still, how can we offer praise to one another in a meaningful way? The trophy for “just showing up” is nearly worthless and most of us see through that. But acknowledging the contributions we each make goes a huge way toward helping each other find and lay hold of our better meaning-making activities.
Yesterday my client drew a red star next to a paragraph he liked. It’s a small thing, but in conversation I told him it was meaningful that he did that. Our best work, it seems, goes by mostly unremarked. That’s how we know it is good—no one says anything. This is in contrast to when we are kids and our parents praise us for picking up our toys or finishing our Brussel sprouts. Even in school we look for praise from teachers and professors to know that we are doing the right thing/on the right track. But most of life doesn’t work that way.
Giving feedback can help us close the circuit for each other. Even if barely acknowledged, a complement does a whole lotta good.
But it better be true. Otherwise it’s just pandering.
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Image credit: Kirk Livingston
Decentered. As in “not the crux of all things.”
A place for everything and everything in its place
I’ve put a recurring early-morning block on my calendar titled “Decenter.” The block or early morning quiet and focus has actually been on my calendar for decades, but I’ve recently retitled it based on a cue from Merold Westphal, a philosopher who teaches at Fordham University.
Westphal, writing in The Phenomenology of Prayer (NY: Fordham University Press, 2005), introduces prayer as a “decentering” activity. As a conversation, prayer takes me out of the center of my universe. Like the prayers of the old poet-king or the prayers of the inveterate letter-writer, these are conversations that recognize some other as the center of everything. Those two saw God as the center—I’m with them on that.
There is mystery beyond our convenient placeholders.
Of course, “de-centering” is not the way we could describe many of the prayers we pray. We send up endless lists to some imagined order-taking god, with caveats about when (“Now works for me. How about now?”) and where and how. And especially how much. But listen to Westphal:
…prayer is a deep, quite possibly the deepest decentering of the self, deep enough to begin dismantling or, if you like, deconstructing that burning preoccupation with myself. (Prayer as the Posture of the Decentered Self, 18)
Again and again I find myself at the center of all existence. Maybe you do too. We’re sorta set up for that, given eyes and ears that operate from a central pivot, constantly swiveling about to take in all we possibly can.
It seems natural enough to think everything revolves around us.
The truth is we need help to back away from this “burning preoccupation.”
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Dumb sketch: Kirk Livingston
I completely disagree. Are we still friends?
How a small group helps you listen better
Say you are in a small group. Maybe you are part of a knitting guild. Maybe a book club. Maybe you meet every two weeks to study ancient texts together.
Your group comes together for some specific purpose, but along the way you make friends with these people. Sometimes these people agree with your opinion. Sometimes they disagree. But you listen to them anyway—even when you disagree. They listen/you listen because of friendship.
Tell me: how do you see it?
A few days back I wrote about a group we are part of where membership is shrinking. The take-away was that it only takes one or two people to have a conversation that is stimulating and even eye-opening, and possibly life-changing (if only incrementally). This has to do with the mechanism of hearing opinions and insights that are different from mine and stopping to consider them—because of friendship. Hearing from others is a beginning step away from the echo chambers we increasingly build for ourselves with media that says only what we want to hear.
Making friends who think and believe differently seems like a good idea. And engaging them in conversation about stuff that matters—that seems like a really good idea.
I wish we had a will to do more of that.
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Image credit: Kirk Livingston
